My Resume

Eric Miller
205 Somerset Bay Drive, Apt. 204 | Glen Burnie, MD 21061 | (432) 202-2929 | irkmiller@gmail.com

Profile
Dependable, multi-faceted web developer with a background in a wide variety of technologies, experienced in the full-cycle of web development from customer requirements to post-development customer support and training.

Skills Summary

 Familiarity with a wide range of technologies
 Quick learner
 Receptive to new technologies
 Attention to detail
 Ability to perform accurate work in high stress environments
 Excellent communication skills
 Dependable, responsible, disciplined

Technical Skills

 ASP.NET (1.0, 2.0, 3.0)
 MVC 3, 4
 Entity Framework 4.0
 C# (4.0)
 Classic ASP/VBScript
 HTML/CSS/Javascript
 Silverlight
 XCode 7.x
 MacOS/iOS Swift
 Visual Studio (2002, 2005,2010, 2012)
 SQL Server, MySQL, MS Access

Professional Experience
TECHNICAL
• Design, development, testing, maintenance and post-development customer support of e-commerce, web-based content management tools and general websites in both team and independent environments..
• Planned, developed and migrated simple websites from small businesses to large government agencies.
• Developed Word Press/WooCommerce website for small specialty publishing company.
• Design and development of Constant Contact email newsletter templates.
• Developed and maintained technical documentation for developed applications and job procedures.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
• Maintained customer satisfaction with a variety of businesses through customer service calls, emails and online forums.
• Created online content for newsletters, promotional campaigns and social media outlets.
• Maintained company news and blog pages.
• Developed Excel templates for estimates and bid submissions for plumbing contracting business.
• Utilized and integrated existing software tools and procedures to expedite website conversions and migrations.
• Provided IT support to small businesses including troubleshooting, software upgrades and installations, and new hardware setup.
• Participated fully in quality assurance procedures and customer support measures.
• Provided customer helpdesk support on rolling basis in a team environment.

Employment History
MULTIMAN PUBLISHING – Millersville, MD
Assistant Office Manager/IT Support, 2013 to 2016
BARMORE PLUMBING – Alpine, TX
Assistant Office Manager/IT Support, 2006 to 2013
JPL PRODUCTIONS – Harrisburg, PA
Web Developer, 2005 to 2006
CIMBRIAN TECHNOLOGY – Lancaster, PA
Site Developer, 2001 to 2005
UNITED STATES ARMY / PA ARMY NATIONAL GUARD
Combat Engineer/Unit Armorer, 101st Airborne, 1984 to 1986
Senior Fire Direction Control Specialist, 28th Infantry Division, 1986 to 2004

Education
MILLERSVILLE UNIVERSITY OF PA – Millersville, PA
Bachelor of Arts – English (1991)
CHUBB INSTITUTE – Springfield, PA
Certificate of Business Programming (2001)

Awards
• ARMY ACHIEVEMENT MEDAL WITH 2 OAK LEAF CLUSTERS
o Rated as one of the fastest and most proficient Artillery Computer Operators in the US Army
• ARMY COMMENDATION MEDAL
o Performed the job of Senior Fire Direction Control Specialist as well as Fire Direction Control Chief while simultaneously training two combined fire direction centers.
• ARMY MERITORIOUS SERVICE MEDAL
o As an enlisted, non-commissioned officer, willingly assumed the responsibilities of Fire Direction Officer (normally performed by commissioned officers) and accomplished the duties with commendable results on numerous occasions.
o “His devotion to duty, desire to train, and superior knowledge, not only resulted in his section’s high level of combat readiness but also introduced a standard that will soon be followed by all.”

Portfolio
(Please note many of these sites and projects have versioned since my participation in their development)
• http://www.theparalegalinstitute.edu/
o Complete site build from concept art to finished product.
• http://www.harsco.com/home.aspx
o As team member, created form building tool, migrated content for various sub-sites
• http://www.hsh.org/
o As team member, designed and built Career Search tool, migrated content.
• http://www.hersheys.com/
o Built and maintained promotional and brand specific sites using Interwoven and .NET
• http://www.state.pa.us/
o Developed templates, migrated content and maintained multiple agency websites including Department of Education, Liquor Control Board, Department of Banking and Insurance, as well as numerous individual school districts and county government websites.